Our main activity is computer repair on customer site.
All our paid services are subject to a quote prior subject to the customer's agreement and an invoice.
Our services are invoiced according to their nature
(Industrial and Commercial BIC or Non-Commercial BNC)
and time in hours spent to achieve them.
The time spent is variable depending on
the difficulty and the quantity of the services performed.
Paid services are subject to the application
of a minimum fixed amount of time when they are
carried out alone (see services below).
In the case of troubleshooting and depending on the breakdown,
additional charges may apply
caused by the material supply of
spare parts and additional labor
necessary to repair.
Additional costs are subject to a quote
and are subject to the customer's prior agreement.
Some serious equipment failures may require
workshop repair, or not be repairable
technically or economically.
Also some breakdowns,
may be outside our scope of action
(e.g. responsibility of your internet
service provider or network admin).
In these exceptional cases, we inform
the customer for a decision on what to do next.
Any troubleshooting intervention is invoiced with,
at a minimum, the delivery to the customer of an intervention report
with diagnosis and the application of a one-hour flat rate.
Our staff is trained in computer networks
(CISCO certification: CCNA 1 and 2).
Our company does not work on the equipment and
installations located in height (height > 3 m from the ground).
We mainly operate on the customer site,
at your premises and at home for individuals,
up to a distance of 20 km from our headquarters.
Without distance limit for certain one-off services
of a minimum duration, reserved for companies
and communities.
Travel expenses are invoiced according to
the distance in kilometers between our headquarters and
the place of intervention, and depending on the duration of
intervention for long interventions.
Any trip initiated at the customer's request is invoiced,
including in the event of late cancellation by the customer
or in the event of the customer's absence.
We carry out certain services
from our headquarters, without distance limit.
No travel costs are charged.
If you wish, you can deposit and/or take back
your equipment to/from our headquarters,
only by appointment.